SUPPORT AND SERVICE STANDARDS
Premium SLA Support (Contracted)
Strictly for enterprise clients with active SLA.
- Primary Channel | Jira Service Management Portal
- SLA Dedicated Email | support@aabs-support.atlassian.com
- 4 Priority | Critical / High / Medium / Low
- Response | Guaranteed per contract
COMPLIMENTARY AFTER-SALES SUPPORT
Ongoing basic technical assistance for all clients at no extra cost.
- Support Email | support@aabs.co.za
- Service Limit | Max 3 fault-finding sessions per month
- Scope | General queries / troubleshooting
- Priority | Managed on best-effort basis after SLA
SUPPORT USAGE POLICY: Complimentary fault-finding is strictly restricted to max 3 sessions per month, per client.Limited scope, SLA prioritised